Institute of Customer Service Blog

Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesnt just.

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Institute of Customer Service Blog

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Is it really important for brands to listen to customers? June 1, 2015. The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesnt just.

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The site blog.instituteofcustomerservice.com states the following, "Is it really important for brands to listen to customers? June 1, 2015." I noticed that the webpage said " The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service." They also stated " At the start of May Morrisons announced plans to roll back self-service checkouts in favour of staffed express tills. And then Twitter unveiled tools designed to block online harassment. Suggests that being heard is one of the things customers most want. As any leader will say, good business doesnt just."

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